Hi88 Privacy Policy — Your Data, Our Responsibility

When registering on the hi88 platform, basic account information is collected, including your username, email address, phone number, and date of birth. For identity verification purposes, you may be asked to provide your national ID or passport details, which are stored securely. For Bangladeshi users, payment details related to local mobile banking services such as bKash, Nagad, and Rocket, as well as BDT transactions, are collected to verify and process payments. Device information is also recorded automatically, including browser type, device model, operating system, IP address, and screen resolution. Your usage history is retained as well — such as which pages you visited, how long you stayed, and which features you used. Information related to session management and user preferences is also collected via cookies and similar technologies, as discussed in detail in the following section.

The data we collect is primarily used to create and manage user accounts and ensure a secure login experience. Financial information is required to process payments, verify deposit and withdrawal requests, and maintain accurate BDT transaction records. Device and usage data is analyzed to improve platform performance, test new features, and identify technical issues. Under our Responsible Gaming policy, data is also used to detect unusual betting patterns or risky behavior and provide timely support to affected users. hi88 may use your contact details to inform you about personalized offers, vouchers, and promotions — you can opt out of any marketing communication at any time. Data may also be used to meet legal obligations, prevent fraud, and maintain platform security.

Hi88 uses several types of cookies to keep the platform running smoothly. Essential cookies are necessary to maintain login sessions and verify security — disabling them may prevent the platform from functioning properly. Performance cookies help with page load speed and error detection, keeping the user experience seamless. Functionality cookies remember your language preference, theme settings, and other personal preferences. Cookies can be deleted or disabled through your browser settings, though doing so may limit certain features. We do not use third-party advertising tracking cookies, and your browsing data is never sold externally.

Hi88 stores all user data on servers secured with industry-standard SSL/TLS encryption. Account passwords are kept in hashed format — meaning no one can ever view your original password. Payment-related information is protected with an additional layer of security, and sensitive data is never stored in plain text. Following account closure or deactivation, certain data may be retained for a defined period to meet legal requirements and audit purposes, after which it is securely deleted. Our security team conducts regular vulnerability assessments and penetration tests to keep systems protected. In the event of a security breach, affected users will be notified as promptly as possible and the necessary steps will be taken.

Hi88 never sells or rents user personal data to third parties for commercial purposes. Only the financial information strictly necessary for payment processing is shared with trusted payment gateway partners, and these partners operate under strict confidentiality agreements. Data may be disclosed under legal obligation in response to valid requests from regulatory bodies or law enforcement authorities in Bangladesh. Limited data may be shared with identity verification service providers for fraud prevention and account security purposes. A data minimization principle applies to all third-party sharing — no information beyond what is strictly necessary is ever disclosed. Sharing data with third parties for marketing or advertising purposes without user consent is strictly prohibited.

Every registered user on the hi88 platform holds a number of important rights regarding their personal data. The key rights are outlined below:

To exercise these rights, please contact our support team or FAQ Learn more in the relevant section. All requests will be responded to within 30 business days of receipt.

Hi88 reserves the right to update this Privacy Policy at any time as needed, and the revised date will be published on this page following any changes. For significant updates, we will endeavor to notify registered users via email or through the platform. Continued use of the platform after a policy update will be considered acceptance of the new terms. For any questions, complaints, or requests related to data protection, you can reach our dedicated support team directly. If any part of this policy is unclear or you would like to know more about your rights, FAQ page for full details. You can reach us by email at support@hi88-jit.com (displayed as text, not a link). We believe that transparency and user trust are the foundation of hi88's long-term success.